Privacy policy

Effective Date: June 2026

At Lochside Charms, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when placing an order or contacting us.

Information We Collect

We may collect the following information:

Name

Shipping and billing address

Email address

Phone number (if provided)

Payment information (processed securely through third-party payment providers)

Order history and purchase details

How We Use Your Information

Your information is used to:

Process and fulfill orders

Communicate about your order

Provide customer support

Improve our products and services

Comply with legal obligations

Payment Information

Lochside Charms does not store or have access to your full payment information. Payments are processed through secure third-party payment providers that maintain their own privacy and security standards.

Information Sharing

We do not sell, rent, or trade your personal information to third parties.

Your information may be shared only when necessary to:

Process payments

Ship and deliver orders

Comply with legal requirements

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Cookies and Analytics

If our website uses cookies or analytics tools, they may collect limited information to improve website functionality and user experience.

Your Rights

Depending on your location, you may have the right to:

Request access to your personal information

Request correction of inaccurate information

Request deletion of your information where permitted by law

Children's Privacy

Our products and services are not specifically directed toward children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

Contact Information

If you have questions regarding this Privacy Policy, please contact Lochside Charms through our store or social media channels.

By using our services and placing an order, you agree to the terms outlined in this Privacy Policy. 💙✨